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Resident FAQs

After signing your lease, it is time to schedule the transfer of your utilities. You will submit your utility account numbers to us before move in. Schedule a time to come to the office to pick up your keys and pay your first month’s rent. We will give you your move-in inspection that you need to return within a week. Pictures welcome. Finally, time for move in!

For routine maintenance and non-emergency repairs, just send an email to [email protected] and we will give you a call during business hours. For emergency repairs call our office 405-239-6525. See below for examples of emergency repairs.

Examples of emergency repairs include fire, an active water leak or flooding that is not controlled by cutting off the supply valves, loss of heat when temperatures are below 50 degrees, no electricity for whole house, damaged roof or structure damage from a fallen tree. An emergency call should be made anytime the structure of the property or occupant is in danger.

Rent is due on the 1st of each month. Rent is late on the 3rd at 9pm CST. 

Use the Resident Portal to login to view your current late fees. 

If you plan on moving out, please contact the office and we will walk you through your next steps.

When you move in, your security deposit is placed in an escrow (or holding account). You must request in writing to receive your deposit and include your new address. We have 30 days from the end of you lease or your written request (whichever is later) to return your deposit. You can expect to get your full deposit if you do not owe any money, have paid all utility bills, and leave the home in excellent and clean condition.

Were you in the Military when you signed your lease?

NO:  If you were not in the military when you signed your lease, then joining the military was a voluntary action. You will be responsible for all the fees and conditions associated with moving before your lease ends.

YES, and my military assignment is within 100 miles:  If the property you are renting is located within 100 miles of your military assignment, your lease is still in effect. If you chose to move, you will be responsible for all the fees and conditions associated with moving before your lease ends.

YES, and my military assignment is over 100 miles away:  If the property you are renting is located more then 100 miles away from your military assignment AND the move is a required for your current job, then the Servicemembers Civil Relief Act (SCRA) applies. However, accepting a promotion or different assignment is a voluntary action; if you move, you will be responsible for all the fees and conditions associated with moving before your lease ends.

Note: On your rental application you were required to disclose if you were currently in the military. 

See your lease for full details.

If you are going to be gone for a period longer than two weeks, notify us so we know that you have not abandoned the home. To avoid costly damages, please leave your thermostat (heat/AC) at a normal temperature for that season. If a pipe freezes because the heat is turned off then you will be responsible for damages.

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